Ordering FAQs
Navigating MARCO's Promotional Product Web site
MARCO offers multiple ways to navigate the web site to help locate the desired custom promotional products. You may choose from the product and category links, keyword/item number search or pull down menus to access the areas of interest. If you have one of our catalogs, simply enter the item number in the item number search on the left side of the screen and you will be taken to details on that promo product.
During the process of ordering, we utilize on screen reminders to show where you are in the buying process.
The site is best viewed with your display set to 1024 x 768 utilizing Microsoft Internet Explorer or Mozilla Firefox.
Our goal in designing the site was to allow you to find the information you require in the least amount of clicks. We know your time is valuable and want to make the browsing and buying experience an enjoyable one for you.
We welcome your feedback on any aspect of the site by calling 866.559.7372 or by e-mailing us at WebAnswers@MarcoPromotionalProducts.com.
Account Setup
To establish an account, please click on My Account. Existing users may log in and new users may create an online account. You will be asked for information such as your e-mail and password. Once an account is established, you may easy order and access your Ribbon Locker.
MARCO accepts Visa, MasterCard and American Express for payment. Purchase orders are also accepted for companies with an established credit limit at MARCO or an approved credit application. To apply for an open account, simply register and complete our online credit application. Upon approval of your credit application you may then order merchandise and be billed after your products ship. Credit applications will take approximately 10 business days for approval.
Promotional Product Pricing Philosophy
We understand that you want the best advertising product value for your money. That is one of the reasons why we publish our best and most competitive promotional merchandise prices in our catalog/web site. What our customers find when considering their history with MARCO is responsive service, accurate orders, on time delivery, quality products and competitive pricing. We guarantee that MARCO is able to provide a better price for equal quality products than its competitors, while continuously providing excellent customer service. From time to time, we may run promotional offers. Please note that offers may not be combined and do not apply to on sale merchandise; however, we will make sure you receive the lowest offered price based on the promotions you received. We reserve the right to correct any pricing errors or detail omissions that may occur.
Promotional Products Discount Policy
Website, catalog, and email offers may not be combined with other sales, current offers, free shipping, custom quotations or product requests beyond catalog quantities. You may use the better offer when applicable.
Promotional Product Ordering Options
Our customers have the choice of ordering
- Online
- By Phone - 866.559.7372
- By Fax - 866.545.5672
- By Mail - MARCO, 2640 Commerce Drive, Harrisburg, PA 17110
Payment Options
For your convenience MARCO accepts VISA, MasterCard and American Express.
For new accounts credit cards are processed when the order is placed. A receipt will be forwarded to you once the merchandise has been shipped out.
MARCO's payment terms are net 10 days after invoice.
Sales Tax
MARCO is required to collect sales tax for orders that are delivered within the states of Pennsylvania (6%) and Wisconsin (5%). If your organization is exempt from PA or WI state sales tax, we require a copy of your tax exemption certificate for our file. From time to time we may also require that an updated form is received from your company to ensure that our records are kept up to date. For your convenience you can download a copy of a blank exemption certificate for PA here, and for WI here. Please call our Customer Care Center at 866.559.7372 for more information.
Custom Imprint Set-Up/Screen/Die Charges
The Set-Up Charge applies to many orders for custom imprinted items and is charged for the labor necessary to calibrate the equipment or machinery to your specific requirements, such as color and size of the imprint.
The Screen Charge applies to the process of creating a silk screen or plate in order to apply your personalized imprint and colors onto the product. This is a one time only charge, unless the imprint changes.
The Ribbon Die Charge applies to ribbon titles not in our stock inventory that will be created to your specifications. We retain the badge ribbon die for four years after each use.
Shipping and Handling Charges
Prices do not include shipping & handling charges. All advertising merchandise is shipped FOB origin - we prepay shipping cost and add to sales acknowledgement & invoice unless an alternate shipper account number is provided. Promotional materials are shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Freight savings based on negotiated rates are another way MARCO saves you money.
Quick Ship Options For Promotional Products
Most of our promotional products can ship in 10 days or less. Quick Ship items can be shipped even faster. Please contact us first so we can confirm availability of larger orders. Production times for individual products are noted in the item detail sections throughout this web site.
Return Policy
Returns on unimprinted merchandise can be accepted if the request is made within 30 days from receipt of purchase. Returned items will be inspected for quality issues before credit is given. A 20% or $25.00 restocking fee may apply (which ever is greater). Returns on custom-imprinted products cannot be returned for credit without prior approval. Please contact your account representative concerning quality issues on your order. Unauthorized returns will not be accepted. Please contact us for a return authorization number.
Promotional Product Sample Policy
Our sample policy means you can "try it before you buy it." By sampling our promotional items, you eliminate any concerns about quality, color and size. About 98% of our products are available to ship without charge to locations within the Continental United States.
Some of the products can be ordered under our 15 day trial review. You will be asked to provide a credit card, and if you decide to keep the products your credit card will be charged. If you choose to return the products, please mail back to MARCO using the return label provided and your account will be credited for the full amount. If you place an order for the products we will credit your account in full while returning the sample products will not be necessary.
As a business to business company, MARCO provides complimentary samples to its customers and prospective customers to assist in evaluating the quality of our products. Due to the cost of doing business and our desire to keep prices low for our customers, we reserve the right to decline questionable/non-business sample requests. A limit of 5 different items per customer is suggested, but call if you have a special need.
Minimum Quantity
Product purchase minimum quantities as well as discounts for larger quantities are listed in the product pricing tables throughout this web site.
PMS Numbers - Pantone Matching System®
The Pantone® company has evolved into being the standard for color communication in the printing industry. When a system such as the The Pantone Matching System® is used, the imprint artist indicates the specific PMS number on the artwork so the printer uses the proper color of ink. Our printing facilities have the common Pantone Matching System® colors pre-mixed and ready to use. The Pantone Matching System® has numbers assigned to identify specific color swatches which appear in the color matching guide book. Click here to view an online version of this color chart (color representations only).
A Word About Color Swatches
Please note that the color swatches shown on our site are general representations only. To see actual color, you are encouraged to request a sample prior to ordering.
Overrun/Underrun for Printed Promotional Products
MARCO makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. Over/under runs for plastic bags may vary from 10% - 25%. We will only invoice for the exact quantity shipped.
Production Time
Production time refers to the time it will take us to custom produce the items for you. Weekends and legal holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time.
Artwork Guidelines For Printed Promotional Products
In most cases, art prep work is done at no charge. Production time will begin after approval of the art. Please contact us first if rush service is required. Click here for a printable version of the artwork guidelines. Click here for an online version of the artwork guidelines. View MARCO Sample Fonts
Artwork Filing
We can guarantee that your artwork will remain on file for at least one year for reorders of the same printed logo product. If you would like to check the availability of your artwork after the one year period or for a different product, please contact our Customer Care Center for additional information.
Custom Quotes
Our catalog/web site includes many products specifically researched and designed to help you look your best at your next meeting or promotion. If you are interested in a product not listed in our catalog/web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours.
Printer Setup Instructions for Badge Inserts
Click here for a printable version of our printer setup instructions for inserts.
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