You will always get the most out of every budget dollar...Guaranteed! If you find a lower competitor price, we'll match it...and you'll still receive our award winning MARCO service! Plus...you'll get Triple-the-Difference back in credit if you find a lower price within 30 days after your purchase. Before or after, your budget is always protected!!
The MARCO Difference...Our Customers Say It Best:
Shirley Williams from Church of the Living God, Brooksville, FL
"I've been responsible for my organization's registration for the past few years and have used MARCO from the beginning. Other companies have been researched but we have found that MARCO meets and often beats their price and are dependable."
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You have a team of experienced, knowledgeable customer care representatives at your beck and call. If you're looking for something unusual or just need help finding the 'right' solution to fit your budget, you can call or email us and you will get an immediate response from people who care.
Now you might say, "big deal", everyone says that they have great customer service and I can't argue with that...after all, who is going to say "our service is terrible".
But we recognize that service is the cornerstone of our business. Actually, service is our business. Picking the right people, training and coaching them, looking out for them by creating the best working environment possible, treating everyone with respect regardless of their function, equipping them with the tools so than can properly care for you, our customer...these are the most important things we do.
You've heard it said many times I know but I truly do believe that our main assets walk in the door every morning and walk out every night. Only by looking after them and their needs will they be driven to look after your needs.
You have other places where you can go to buy many of the items we sell and we know that guiding you to the best item within the time that you need it and at the price you need to pay is something we must do to get you to come back...and we take this responsibility very seriously.
The MARCO Difference...Our Customers Say It Best:
Becky Hall from FL A & M Univ, Panama City, FL
"Tameca was very courteous, knowledgeable, and on time with e-mail quotes for products. Products were the exact colors I needed. From time of order to receipt of my products was very fast. A lot faster than I had expected. I will be glad to order products from you again in the future. Thank you."
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You get straight up, honest, no trick prices from us every day. We don't try to be cute or clever with our prices. We don't mark our prices up big-time so that we can show big mark downs or 'Buy 1 Get 1 Free' deals. I recently saw an offer from one of our competitors offering 40% off Bic Clic Stic pens, but after the discount their prices were still 20% above ours! As we all know, if something sounds too good to be true, well...
The MARCO Difference...Our Customers Say It Best:
Katie Fitzgerald from FL Soc of Anesthesiologists, Tallahassee, FL
"We looked everywhere for something comparable to the price and quality. No one came close...MARCO has always been so great in the past, but we are truly pleased customers in this moment. The great above and beyond customer service along with such turnaround."
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You won't get an unpleasant surprise when you receive your order. I think we've all done it...ordered something sight, unseen only to be disappointed when we open the box. It was smaller, or larger, or not the right color or not the right material...any number of things could be wrong.
That's why you'll get samples at no charge just for the asking on 98% of the items we sell. (I know you can appreciate that we have a few expensive items that make it impractical to give free but we'll still send these to you for inspection. You'll just need to return them or let us charge your credit card when you're finished with them.) A limit of 5 different items per customer is suggested, but call if you have a special need. Naturally, we encourage sampling for legitimate business concerns only and will contact you to confirm the request.
The MARCO Difference...Our Customers Say It Best:
Verlynda Owens from Fantastic Sams Atlanta Regional Office, Covington, GA
"Being able to order samples makes things a lot easier when placing your order. You know exactly what you're getting when the shipment arrives."
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You get Triple Free Art. You simply send us what you have for art (see our preferred formats here). What could be more hassle-FREE than that? Then we'll get your art production ready for FREE. And then you'll get a FREE mock-up of your imprint to approve before your order goes into production.
The MARCO Difference...Our Customers Say It Best:
Karen Lane from PMI Mortgage Ins., Walnut Creek, CA
"A few different people from my office have ordered the hand sanitizer, however I wasn't sure that the design of the artwork had stayed the same with the other orders. My rep sent me a proof and assured me that the artwork would be exactly as it was when we first ordered. The sanitizers are perfect."
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Your order will ship when it is supposed to...or you do not pay for it! Almost 90% of the orders customers send us are 'time sensitive' meaning they are for a specific event, a tradeshow, an open house, a sales meeting, etc.
Obviously we can't control what happens after the carrier picks up an order but we can control when we give it to them. And if we do not ship on time, you do not pay for your order...not one cent.
The MARCO Difference...Our Customers Say It Best:
Jane Lyth from Camp Smile, Rochester, NY
"Received my order much faster than expected! Additional help for my graphics desired was fantastic! I have been so pleased with my orders, I tell everyone I know about your company! It's been a pleasure ordering from MARCO!"
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You get free set-ups on reorders. Chances are better than 70%, if you order from us the first time that you'll be ordering from us again. And if you reorder the same item with the same imprint you'll not be paying a set-up fee, something for which some of our competitors charge as much as $50!
The MARCO Difference...Our Customers Say It Best:
Rebecca Goben from Univ of IL - Urbana, Urbana, IL
"Re-ordering from you was simple. You had our department's previous order on file and that helped me to know I was ordering the correct item."
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You always have peace of mind with MARCO! Your tracking numbers are emailed to you promptly after your order has shipped so no matter what time of day, you can access the shippers' web site with your tracking number in hand and see when your package will arrive and / or who signed for your items.
The MARCO Difference...Our Customers Say It Best:
Kirsten Buck from Physical Therapy First, Baltimore, MD
"As usual, my experience was excellent. It took very little effort on my part and my order was delivered quickly. Great price, too. I always come straight to MARCO when I have a need for a marketing product-my 1st choice every time."
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You get me. And you get Ken, too.
I've been around the block a few more times than Ken...well, maybe quite a few more times...but we've both been successful direct marketers of promotional products. I founded a promotional products direct marketing company, Nelson Marketing, in 1985 which was sold in 1996 to a British public company that became 4imprint. I stayed on for 8 more years, spending the last 3 years as CEO. Ken joined his father's business, MARCO Meetings, in 1988, bought the company from his dad in 1994 and then sold a majority interest to me in 2005.
"So what makes this a reason to buy from MARCO?" one might ask. Good question.
The only way I know of to have a successful business is get customers to come back and order again and again and again.
And to get this to happen, I believe you have to care. You have to care first about your staff, then care about your customers, care about the service they receive, care about the quality of the products you sell and the value you create.
For it is only by doing these things that one can get customers to come back.
So, we need for you to be happy. And if you are not, you get me...or Ken...immediately to fix what has not gone as you'd like. Our phone numbers and email addresses are listed below and we'd love to hear from you...especially if you are not pleased with us.
