"I wanted to thank you for everything.
First of all - you contacting me and being the best kind of sales rep a busy business person could ask for. That sold me on you (even though we already loved MARCO!) - it sold me on you. In this busy world - we at our office are consistently doing more with less, and that includes staff - so it meant everything to me that we were able to take time in the decision and not have to worry that someone was going to be calling and try to compete for our business (which for me is a big turnoff - if I've expressed an interest, I believe that is enough and I understand business is tight for everyone.)
So when I was finally at a point to be able to contact you and tell you exactly what I was looking for - you didn't hesitate to send me some samples. And you marketed them to me great - you sent me a GREAT portfolio [VI-PF9-PR Translucent Organizing Pouch] example...and a medium type example. We loved the great one, and looked everywhere for something comparable to the price and quality. I can tell you - no one came close. Then we wanted to finally just do the name badges like the sponsor wanted rather than continuing to try and do something different - so they could be pleased and happy - and you met us right smack dab in the middle to make things easy and pain free [NW-500 Rainbow Neck Wallet].
I would like to tell you as I have returned to the office from our meeting that this was the most successful meeting we have had. The amount of compliments we received on the portfolio's alone, because we had them sponsored and decided not to skimp, but to really treat our attendees to something that they could use AFTER the meeting - was astounding. We even received compliments on them from other vendors/sponsors.
I just had to send you a note on behalf of myself and the Executive Director. MARCO has always been so great in the past, but we are truly pleased customers in this moment. The great above and beyond customer service along with such turnaround - it's what really keeps companies in business.
I trust you are a well treated employee by your company because you have surpassed all expectations we ever could have had from MARCO."
-- K. Fitzgerald
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