Search Product Site
Go To MarcoPromos.com
Gifts of "Thanks" for Staff Leads to Enthusiastic Service to Your Customers
Leaving Las Vegas..literally...last week after attending our industry's biggest show, it was hard to ignore the change since last year. The mood was decidedly subdued. Clearly, this is not the best time ever for the advertising business as the relatively uncrowded show isles testified.
Restaurants with no waiting lines. Complaints from every taxi driver about how slow business is. Grumbling still going on about the big drop in attendance at the prior week's Consumer Electronics Show.
Our hotel, THEhotel at Mandalay Bay, gave us a $500 voucher to use if we'd come back. Mandalay Bay slipped notes under the room doors offering special rates if folks extended their stays. I would imagine other hotels were pulling out all the stops as well to get more business.
One thing that did stand out was how noticeably glad our hotel staff appeared to be that we were there. Not once did we encounter a grumpy THEhoteler...quite the contrary...they seemed genuinely happy that they had customers choosing to stay with them.
I couldn't help but think about our business and the comments I get every day from customers...like the one today from Lisa McBee of WICT suggesting that her MARCO rep, Eric, did such a good job that we should give him a raise and a promotion!
As we all know, if we don't take care of the troops, they will not take of our customers...at least not with the enthusiasm that will create the positive memorable experience we want all customers to have.
What does this have to do with promotional products? Well, as we all know, it's pretty hard to say "Thanks" to the staff too often. Little reminders of how much we appreciate what they do can go a long way.
Guess it's no surprise that right behind 'gifts to customers', the #1 use of promotional products, comes 'gifts for staff'. No surprise at all.
Posted by Dick Nelson on January 21, 2009 at 1:27 PM
Who gets to play at their hobby every day? Call me lucky I guess because in over 25 years I've never looked at my work as work. I've been blessed (or cursed depending on one's perspective) to have a place to spend my 'working hours' that even after all these years still intrigues me every single day.
I fell into the direct marketing of promotional products quite by accident in 1985 but what a lucky fall it has proven to be. Unbeknownst to me at the time, I had an affinity for numbers and the direct marketing business is full of numbers...now, of course, it's called 'data'...so it was a good match from the start.
There have been a number of twists and turns over the years but I had the privilege to work with great teams of dedicated people who held and hold many of the same values I do...mainly that we want to treat everyone the way we want to be treated. Sometimes this is a lot easier to say than do but I know of no one who does it by themselves in business so getting the right team together and keeping them together is often a function of following this axiom...treating others fairly and well.
In my non-working life I play a bit of golf...okay, maybe quite a bit of golf...but more than half my golf is played with my wife who might possibly like the game more than I do! I enjoy reading...mostly fiction these days with an occasional business book or two thrown in the mix. And I don't get to see my daughter and granddaughters as much as I'd like since they live six hours away but our 18-month old grandson is just minutes away so we get to see the little guy weekly which is pretty cool. You can connect with me on
comments powered by
MARCO Blog Archive - Dick
July 2016 (1)
Celebrate Your Freedom!
June 2016 (1)
How to get the lowest price every time!
December 2015 (1)
Thank You for Another Great Year
November 2015 (2)
I Burst Out Laughing... I Mean, Who Could Not?!
Need Last Minute Help?
September 2015 (2)
5% of all Pink Sales will be Donated
A Talking Pen?
June 2015 (2)
All it Takes is a Bit of Creativity
...If the Shirt/Blouse/Sweater Doesn't Fit
April 2015 (1)
An Airline Story We Wished was True
March 2015 (2)
Fresh Sliced... The Only Option
Even Google Says It's Awesome!
September 2014 (1)
Do You Have This Bathroom Problem?
July 2014 (2)
How Cheap Can Hurt You
A New Rolls Royce Ghost
June 2014 (1)
Is It Time to Fire Your Promo Items Buyer?
May 2014 (1)
A Cure for Insomnia?
January 2014 (1)
It's Not Like Donating an Organ...
November 2013 (1)
We Will Match Your Veterans Day Donation...
October 2013 (1)
Is See-Through Luggage Next?
September 2013 (1)
How to Spot a Fake Promo Product Review
August 2013 (3)
100 Free "Don't drive inTXTicated" Wrist Bands. Yep, Totally FREE!
Very Clever Targeted Marketing...
The First 'Real' Kiss...Now What???
July 2013 (1)
What boosts your metabolism, protects your heart, prevents headaches...
June 2013 (2)
Trusted Promotional Products & Service Since 1964!
Would These Promo Items Help with a Muffin Top?
May 2013 (1)
Due to the Short Duration of this Flight...
February 2013 (2)
Congratulations to the First Recipient of $500 in FREE Promotional Items
December 2012 (2)
A Different Christmas...
Fitness Promos to Help You Kick Your Own "You-Know-What"
November 2012 (1)
I Just Need to Get This Off My Chest...
October 2012 (1)
Use Promotional Products to Promote A Personal Cause
September 2012 (1)
Taking the Rat for a Walk...
August 2012 (3)
"I can see you, your brown skin shining in the sun..."
And the Power Clip Magnet Contest Winner is...
What do you say to the parents of an 11-year old boy who just took his own life?
July 2012 (1)
Can You Do Better Than A Banana?
June 2012 (5)
Order Your Promotional Calendars Now...
How I mark my Titleist®!
Halo?? I'm Thinking "Horns" Would Be More Appropriate
Fear Gripped Nell...
A bald guy wearing a pink shirt??
February 2012 (1)
A Good Day in the NICU...Indeed...
January 2012 (1)
Well, this is Embarrassing...but I Need to Set the Record Straight.
December 2011 (2)
8 Minutes I'll Never Get Back...
Promotional Pens Competitor Comparison...MARCO saves you 30% or MORE!
November 2011 (1)
Thank You for the Trust You've Placed in MARCO...
October 2011 (1)
The Promotional Microfleece apparel we like so much...
Shop With Us
Trade Show Badge Holders
Promotional Bags & Totes
Trade Show Lanyards
Trade Show Neck Wallets
Promotional Pens & Writing
Name Badge Ribbons
New Promotional Products
Sales & Closeouts
24 Hour Promotional Items
Policies, Terms & Conditions
Security and Privacy
ABOUT SSL CERTIFICATES
Copyright ® MARCO
2640 Commerce Drive, Harrisburg, PA 17110
powered by Essent® • SiteBuilder Pro