You are our #1 priority. If you're not happy, we're not happy. If you are not satisfied with your order exactly as you approved it, we'll rerun it or refund your money...whichever you choose!
What a great company to do business with!!! Very helpful people and speedy delivery. Promo products arrived in excellent condition!
- Mary Swartz from St. Peter & Paul Dumas, TX
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You will always get the most out of every marketing budget dollar...Guaranteed! You'll get the lower price + 10% back if you find a lower price within 30 days after you've completed your purchase. Plus...you'll still receive our award winning MARCO Promos service! Before or after you've received your order, your budget will always be protected!!
I've been responsible for my organization's registration for the past few years and have used MARCO from the beginning. Other companies have been researched but we have found that MARCO meets and often beats their price and are dependable.
- Shirley Williams from Church of the Living God, Brooksville, FL
You get straight up, honest, no trick prices from us every day. We don't try to be cute or clever with our prices. We don't mark our prices up big-time so that we can show big mark downs or 'Buy 1 Get 1 Free' deals. I recently saw an offer from one of our competitors offering 40% off Bic Clic Stic pens, but after the discount their prices were still 20% above ours! As we all know, if something sounds too good to be true, well...
We looked everywhere for something comparable to the price and quality. No one came close...MARCO has always been so great in the past, but we are truly pleased customers in this moment. The great above and beyond customer service along with such turnaround.
- Katie Fitzgerald from FL Soc of Anesthesiologists, Tallahassee, FL
We promise that your order will arrive in time for your event! If it doesn't...it's Free. It's as simple as that. Sorry, we cannot be responsible for delivery delays due to weather or carrier issues.
Received my order much faster than expected! Additional help for my graphics desired was fantastic! I have been so pleased with my orders, I tell everyone I know about your company! It's been a pleasure ordering from MARCO!
- Jane Lyth from Camp Smile, Rochester, NY
You won't get an unpleasant surprise when you receive your order. I think we've all done it...ordered something sight, unseen only to be disappointed when we open the box. It was smaller, or larger, or not the right color or not the right material...any number of things could be wrong.
That's why you'll get samples at no charge just for the asking on 98% of the items we sell. (I know you can appreciate that we have a few expensive items that make it impractical to give free but we'll still send these to you for inspection. You'll just need to return them when you're finished with them or let us charge your credit card.) A limit of 5 different items per customer is suggested, but call if you have a special need. Naturally, we encourage sampling for legitimate business concerns only and will contact you to confirm the request.
Being able to order samples makes things a lot easier when placing your order. You know exactly what you're getting when the shipment arrives.
- Verlynda Owens from Fantastic Sams Atlanta Regional Office, Covington, GA
You don't have to be your own artist! Simply send us your logo or artwork for FREE Art Prep by our expert designers. A production-ready FREE Digital Proof will be emailed to you for approval (in an hour or less*). It's FREE. It's FAST. It's easy. Period.
*Free 1-Hour Quick Art Proofs are available upon request. Art must be submitted before 3pm EST Monday - Friday in order for it to be turned around in an hour or less.
A few different people from my office have ordered the hand sanitizer, however I wasn't sure that the design of the artwork had stayed the same with the other orders. My rep sent me a proof and assured me that the artwork would be exactly as it was when we first ordered. The sanitizers are perfect.
- Karen Lane from PMI Mortgage Ins., Walnut Creek, CA
You get free set-ups on reorders. Chances are better than 70%, if you order from us the first time that you'll be ordering from us again. And if you reorder the same item with the same imprint you'll not be paying a set-up fee, something for which some of our competitors charge as much as $50!
Re-ordering from you was simple. You had our department's previous order on file and that helped me to know I was ordering the correct item.
- Rebecca Goben from Univ of IL - Urbana, Urbana, IL
You always have peace of mind with MARCO Promos! Your tracking numbers are emailed to you promptly after your order has shipped so no matter what time of day, you can access the shippers' web site with your tracking number in hand and see when your package will arrive and / or who signed for your items.
As usual, my experience was excellent. It took very little effort on my part and my order was delivered quickly. Great price, too. I always come straight to MARCO when I have a need for a marketing product-my 1st choice every time.
- Kirsten Buck from Physical Therapy First, Baltimore, MD
You have a team of experienced, knowledgeable customer care representatives at your beck and call. If you're looking for something unusual or just need help finding the 'right' solution to fit your budget, you can call or email us and you will get an immediate response from people who care.
Now you might say, "big deal", everyone says that they have great customer service and I can't argue with that...after all, who is going to say "our service is terrible".
But we recognize that service is the cornerstone of our business. Actually, service is our business. Picking the right people, training and coaching them, looking out for them by creating the best working environment possible, treating everyone with respect regardless of their function, equipping them with the tools so than can properly care for you, our customer...these are the most important things we do.
You've heard it said many times I know but I truly do believe that our main assets walk in the door every morning and walk out every night. Only by looking after them and their needs will they be driven to look after your needs.
You have other places where you can go to buy many of the items we sell and we know that guiding you to the best item within the time that you need it and at the price you need to pay is something we must do to get you to come back...and we take this responsibility very seriously.
Our rep. was very courteous, knowledgeable, and on time with e-mail quotes for products. Products were the exact colors I needed. From time of order to receipt of my products was very fast. A lot faster than I had expected. I will be glad to order products from you again in the future. Thank you.
- Becky Hall from FL A & M Univ, Panama City, FL
Our management team is available to you should you ever want to talk to us. All of our contact details are shown below.
Some companies shield their top management from customers, fearing I guess, that they might have to deal with someone who is unhappy.
But we look at it totally opposite. If you are unhappy, we want to know. We can't fix what we don't know is wrong.
Copyright ® MARCO
2640 Commerce Drive, Harrisburg, PA 17110